22bet shop Privacy Policy
This document provides a full explanation of how 22bet shop collects, stores, and protects members' personal information. Please read this policy carefully before using the platform.
As a responsible online gaming platform, 22bet shop treats user privacy with the highest importance. This Privacy Policy ("Policy") applies to all users of the 22bet shop website and related services. When you create an account, make a deposit, or use any service, you are considered to have agreed to the terms of this Policy.
This Policy works alongside the Terms and Conditions and both documents should be read together. If you have any questions about how we collect and use information, please contact us directly using the contact details provided below.
1. Types of Information Collected
22bet shop collects two types of information from users — personally identifiable information and non-personal information.
1.1 Personally Identifiable Information
The following information is collected during account registration, identity verification, and financial transactions:
- Full name (in Bengali and English)
- Date of birth
- National ID number or passport number
- Current residential address
- Mobile number
- Email address
- bKash, Nagad, or Rocket account number (for financial transactions)
- Bank account details (for bank transfers)
1.2 Non-Personal Information
Information that may be collected automatically when you visit the website:
- IP address and device type
- Browser and operating system information
- Pages visited and session duration
- Referral URL and search keywords
- Cookie and local storage data
2. How Information is Collected
22bet shop collects information through the following methods:
2.1 Direct Input
Information you provide yourself is collected when you fill in a registration form, log in to your account, make a deposit or withdrawal, or contact customer support.
2.2 Automatic Collection
Information is collected automatically through cookies, web beacons, and similar technologies when you visit the website. This information is used to improve website performance.
2.3 Identity Verification Process
To comply with international anti-money laundering regulations, 22bet shop verifies identity when certain transaction limits are exceeded. This process may require a government-issued ID and proof of address.
3. Purpose of Using Information
Collected information is used only for the following purposes:
3.1 Service Operations
- Account creation and management
- Processing deposits and withdrawals
- Providing bonuses and managing VIP benefits
- Storing transaction history
3.2 Security and Compliance
- Prevention of fraud and money laundering
- Detection of unauthorized account use
- Meeting regulatory requirements
3.3 Service Improvement
- Analyzing website performance
- Improving the user experience
- Sending relevant offers and promotions (with your consent)
3.4 Customer Support
When you contact the 22bet shop support team via live chat or email, your information is used to resolve your issue promptly.
4. Information Storage and Security
22bet shop takes industry-standard technical and organizational measures to keep user information secure.
4.1 Encryption
All data transfers are secured through SSL (Secure Socket Layer) encryption. Passwords and financial information are always stored in encrypted form and cannot be viewed directly by any staff member.
4.2 Server Security
Our servers are protected by firewalls, intrusion detection systems, and regular security audits. Only authorized personnel can access a defined set of information.
4.3 Payment Information
When making a payment via bKash, Nagad, Rocket, or bank transfer, financial information goes directly to the relevant payment provider's system, and the complete details are not stored on 22bet shop's servers.
4.4 Acknowledgment of Limitations
No guarantee can be made that data transmission over the internet is completely secure. However, 22bet shop takes maximum precautions, and any security breach is addressed promptly.
5. Sharing Information with Third Parties
22bet shop does not sell personal information or share it with third parties for advertising purposes. However, information may be shared in the following situations:
5.1 Service Provider Partners
Necessary information is shared with payment processors, identity verification providers, fraud prevention services, and game software providers. These partners may only use the information to provide their services and are required to follow our privacy standards.
5.2 Legal Obligations
Information may need to be disclosed pursuant to a court order, government agency request, or as part of a legal process. Only the minimum necessary information will be provided in such cases.
5.3 Business Restructuring
User information may be transferred in the event of a company merger, acquisition, or asset sale. Users will be notified before any such change takes place.
6. Cookie Policy
Cookies are used on the 22bet shop website. Cookies are small text files stored on your device that help the website remember your preferences and login status.
6.1 Essential Cookies
These cookies are necessary for the website to function properly. They are used for session management, login status, and security measures. Disabling these cookies will affect the core functionality of the website.
6.2 Functional Cookies
These cookies are used to remember your language preference, games you have visited, and account settings.
6.3 Analytical Cookies
Analytical cookies are used to understand how the website is used. This information is processed as aggregate statistics and is not used to identify any individual.
6.4 Cookie Controls
You can choose to accept or reject cookies through your browser settings. However, disabling essential cookies may cause the login and payment processes to not work properly.
7. Protection of Minors
22bet shop strictly does not provide services to anyone under the age of 21. Age is verified during the account registration process, and accounts suspected of belonging to a minor will be suspended.
We do not knowingly collect any personal information from anyone under the age of 21. If it is found that a minor's information is in our system, it will be deleted immediately and the account will be closed.
To learn more about responsible gaming, read our Responsible Gaming Guidelines, which contain detailed information on the protection of minors and setting limits.
8. User Rights
As a member of 22bet shop, you have the following rights over your own information:
8.1 Right to Access Information
You can find out at any time what information 22bet shop holds about you. Contact the support team to request this information.
8.2 Right to Correction
If your account contains incorrect or outdated information, you can request a correction. The correction will be applied after identity verification.
8.3 Right to Close Account
You may request to close your account at any time. However, transaction records may be retained for a set period due to legal obligations.
8.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can cancel your subscription through account settings or by contacting the support team. However, essential transaction-related messages will continue.
9. Data Retention Period
22bet shop does not store your information for longer than necessary. The following factors are considered when determining the retention period:
- All information is retained while the account is active.
- Even after an account is closed, financial transaction records are kept for the period required under applicable laws and regulations.
- Identity verification documents are retained for fraud prevention and regulatory compliance.
- Security logs are kept for a limited period.
- Analytical data may be anonymized and kept for the long term.
Once the required period has passed, information is securely deleted or anonymized.
10. Policy Changes
22bet shop reserves the right to update this Privacy Policy as needed. The following process will be followed when changes are made:
10.1 Notice of Changes
If any significant changes are made, a notice will be posted on the website and registered members will be informed by email. The "Last updated" date at the top of the Policy always indicates the most recent version.
10.2 Continued Use After Changes
If you continue using the service after an updated policy is published, you are considered to have agreed to the new policy. If you do not agree, you may request to close your account.
To learn the full terms of use for our services, please read the Terms & Conditions, which apply together with this privacy policy.
11. Contact
For any questions, complaints, or requests regarding this privacy policy or your personal information, please contact the 22bet shop support team. Our support is available in both Bengali and English, seven days a week, 24 hours a day.
You can also check our Frequently Asked Questions section for answers to common questions, where general topics related to accounts, payments, and bonuses are covered.